UNSATISFIED CUSTOMER:
Email us:
DamagedProducts@urlichdecorations.com

-You need to contact us within 1 or 2 business days.
-Let us know the reason why you want to return the item.
-Item will ONLY be exchange for another item with equal price or more in value.
-Shipping cost for exchange item will be charge to customer.
-Exchange item will be shipped within 3-5 business after original item is back to our store.

DAMAGE ITEMS:

-You need to contact us within 1 or 2 business days.
-If the item arrived broken we will require the picture of the damaged product.
-ONLY dollar amount of product will be return back to customer's credit card or a replacement item will be shipped within 3-5 business days, after receiving proper prove of damage item.
- Shipping cost will not apply for replacement, if item is damage.

DEFECTIVE ITEMS:

-You need to contact us within 1 or 2 business days.
-Let us know the reason why you want to return the item.
-Item will ONLY be exchange for another item with equal price or more in value.
-Shipping cost for exchange item will not be charge to customer.
-ONLY dollar amount of product will be return back to customer's credit card or replacement item will be shipped within 3-5 business days after damage or defective item is back to our store.

RESTOCKING FEE WILL BE CHARGE FOR ANY RETURN ITEMS THAT ARE NOT DAMAGE OR DEFECTIVE.

• SHIPPING CARRIER COMPANY IS CHOOSE BY SELLER'S DISCRETION.

PAYMENT POLICY:
Only Paypal!

We ship within 5 to 7 business days of processing time of pay pal payment confirmation.

Pay Only In PAYPAL

International shipment takes 10 or 14 business days.
The tracking company will leave your item in front of your door, we are not responsible for any stolen items, we recommend proof of delivery signature, the cost will be $3.00 (subject to change). plus shipping cost, before you purchase contact me for the proof signature.(Insurance is Optional).

Please: For buyers from Puerto Rico, Virgin Islands, Alaska, Hawaii and International Buyers Email me for shipping cost.

Pick up option is available for buyers please call us first at (407) 601- 5487 (only w/ appointment) to coordinate to pick up.

Please contact us at CustomerService@urlichdecorations.com with any questions.